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Etiquette Tips

How do I score on the networking etiquette quiz?

  1. After an informational interview is it appropriate to e-mail a thank-you letter?

  2. Do you leave your cell phone on during a networking meeting if you are expecting an important call?

  3. In planning to attend a networking event is having the goal of handing out 25 business cards a good deal?

  4. When job searching is sending a mass e-mail to your contact list asking for referrals a good idea?

  5. Should you use a third person referral's name when trying to get an informational interview?

How do I ask for a favor?

  • "Perhaps you can help me...?"

  • "Who do you know that...?"

  • "Who would you feel comfortable referring me to?"

  • "I'd like to get your advice on..."

  • "Maybe you could steer me in the right direction..."

  • "If you were in my shoes, what would be your next step?"

Phone etiquette tips

  • Return all phone calls within 48 hours.

  • When making a call, ask if it is a good time to talk, or when a good time would be.

  • State the purpose of your call and indicate you would like a few minutes of their time. Don't take any longer than the time agreed on.

  • When leaving a message, state your name, purpose of the call, and action requested clearly and succinctly. Speak slowly when leaving your call back number.

  • When calling a referral, state your name and who referred you right up front.

  • Don't multitask while on phone.

E-mail etiquette tips

  • Keep e-mails brief and focused.

  • Use meaningful subject lines.

  • Use a format: purpose, body, action.

  • If you need to send a long document, send it as an attachment.

  • Do not forward jokes, chain letters, warnings, corrected spelling, grammer and any punctuation errors. Make sure your tone is what you want to be. Avoid sarcasm and innuendo.

Follow-up etiquette

  • Always send a thank you note or e-mail within 24-48 hours after a meeting or conversation.

  • Get permission for "for next steps".

  • Call a referral within two weeks of the time your contact gave you the name.

  • Be sure to keep all of your promises to send materials, set up a meeting, pass on a referral, etc. Do it within the time promised or sooner.

  • Send other handwritten or e-mail notes as the opportunity arises.

  • Send small gifts/tokens of appreciation when your contact provides invaluable or especially meaningful help.

'Thank You' E-mail example

  • Thanks and Genuine Praise

    "Dear Barbara,
    Thanks again for the generous amount of time you spent with me on Thursday discussing my aspirations in the field of Events Planning."

  • Tell How They Helped

    "Your ideas regarding the JPMC's trend toward intranet-based service provision and the increasing need for understanding client businesses were important insights for me to hear. Offering to refer me to Cynthia Smith and David Brown went beyond the call of duty. I'll be sure to update you on the progress of those conversations."

  • Reinforce Strengths and Goals

    "Based on our discussion, I will continue to pursue an opportunity that combines my IT skills and passion for events planning."

  • Reciprocity and Stay in Touch

    "If there is any way I can return your consideration, please let me know. I look forward to speaking with you again in the future. Again, thanks for being a mentor."

    Sincerely,
    Susan