Your resume will get more attention if the content contains results-oriented statements that both quantify and qualify your accomplishments.
Examples of quantitative statements
Quantitative Accomplishment Examples
Quantitative accomplishments involve numbers, percentages, volumes, deadlines, dollar amounts, speed and accuracy measures. Examples include:
- Accurately processed $2MM in wire transfers in 2 minutes or less, resulting in reduced customer wait time and increased productivity.
- Consistently received a 97% or higher customer satisfaction score on surveys by successfully closing cases within a 24 hour time frame.
- Increase telephone capacity for incoming calls by quickly identifying customer needs and referring calls to appropriate service channels.
- Decreased average handle time by 10% in 6 months through improved workflow and coaching strategies.
- Consolidated operations for $14 billion in loans for 13 affiliate banks located in 4 regions.
- Annually created more than 300 presentations for clients illustrating portfolio performance resulting in new accounts in excess of 400% above sales goals.
- Increased average collection dollars by 20% and decreased average turnaround times by 1/3.
- Increased store sales an average of 25% each year and won achievement awards for best district store 4 years in a row.
- Reduced Regulation B tolerance report by 50% through trend analysis and management training.
- Developed and implemented sales programs, resulting in exceeding loan goals by 50% in the first year.
Qualitative accomplishments highlight the quality of your performance. Whatever your work experience, the tasks youâ€™ve performed and the skills youâ€™ve used contribute in some important way even if you are not able to quantify your results. Examples include:
- Demonstrated sales capability, including prospecting, negotiating, and closing skills.
- Entered, edited, and revised data on computer system, ensuring accurate customer and account information.
- Researched and resolved customer inquiries, resulting in increased customer satisfaction.
- Provided thorough product and procedure training to new employees, increasing confidence and productivity.
- Provided customers with information concerning various types of accounts and banking services, which contributed to increased business.
- Selected by management to provide supervisor back up assistance based on overall knowledge of department operations.
- Greeted customers by providing a positive and personalized image for the organization.
- Designed and implemented in-store displays, resulting in improved customer traffic and increased sales.
It may take some time for you to review all that youâ€™ve done and the corresponding contributions and results. You may not be able to construct all the bullet points on your resume as accomplishments. However, the more you do, the more impactful and inviting your resume will be to recruiters and potential hiring managers. Your resume will clearly show the value you bring.
Worksheet: SOAR Statements